Wells Fargo - Kill Devil Hills, NC
posted 2 months ago
Full-time - Entry Level
Kill Devil Hills, NC
Credit Intermediation and Related Activities
About the position
Wells Fargo is seeking an Associate Roving Personal Banker to provide support across various branch locations within a specific geography. This role involves assisting customers with their banking needs, building relationships, and delivering exceptional customer experiences. The position requires flexibility and adaptability to changing priorities and environments, as well as compliance with the S.A.F.E. Mortgage Licensing Act.
Responsibilities
- Provide support across a variety of branch locations where a banker or teller is out of the office or to temporarily cover vacancies.
- Be flexible and adaptable to changing priorities and new surroundings while meeting customer needs.
- Participate in delivery of exceptional customer experience by building relationships through proactive outreach.
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
- Receive direction from managers and exercise judgment within defined policies and procedures.
- Develop understanding of bank products and services to connect to customers' needs.
- Interact with customers to demonstrate care and build relationships.
- Provide appropriate options for bank products and services to customers.
- Refer customers' financial needs to other bankers and partners as needed.
Requirements
- 6+ months of interacting with customers experience, or equivalent demonstrated through work experience, training, military experience, or education.
Nice-to-haves
- Customer service focus with experience handling complex transactions across multiple systems.
- Experience proactively engaging with customers through outreach via phone or email.
- Ability to educate and connect customers to technology and share the value of mobile banking options.
- Ability to help customers succeed financially by offering introductions to additional team members as appropriate.
- Experience working with others on a team to meet customer needs.
- Experience fostering and developing strong customer relationships.
- Ability to build strong relationships with internal partners.
- Ability to follow policies, procedures, and regulations.
- Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
- Ability to interact with integrity and professionalism with customers and team members.
- Relevant military experience including working with military protocol and instructions.
Benefits
- Competitive salaries
- Generous benefits package
- Mileage reimbursement for travel
- 10% pay differential for this job profile
