Associate Service Advisor

Crash Champions - Walnut Creek, CA

Full-time - Entry Level

Onsite - Walnut Creek, CA

501-1,000 employees

Repair and Maintenance

About the position

The Associate Service Advisor at Crash Champions plays a crucial role in the collision repair process by optimizing repair estimates and providing exceptional customer service. This position involves educating customers about vehicle repairs, insurance procedures, and ensuring a smooth experience throughout the repair process. The advisor is responsible for maintaining strong relationships with customers and achieving key performance indicators (KPIs) that align with the company's goals.

Responsibilities

• Optimizing and developing accurate repair estimates to achieve profit benchmarks.
• Educating customers on the vehicle repair process, insurance procedures, customer rights, repair techniques, safety, and value.
• Providing estimates that support the organization's DRP partnerships and KPI goals.
• Finalizing total loss administration.
• Reviewing the comprehensive repair process with customers to provide personal, trusted service.
• Greeting customers by phone or in-person and assisting them with their inquiries.
• Completing all required training and assignments in CYOU and I-CAR.

Requirements

• Professional demeanor and commitment to the Crash Champions culture.
• Punctuality and readiness to learn every day.
• Ambition and a proactive approach to learning and asking questions.
• Ability to maintain a professional appearance.
• Completion of all required training and assignments.

Nice-to-haves

• Experience in customer service or the automotive industry.
• Familiarity with insurance claims processes.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays