Associate Service Advisor

Crash Champions - Walnut Creek, CA

Full-time - Entry Level

Onsite - Walnut Creek, CA

501-1,000 employees

Repair and Maintenance

About the position

The Associate Service Advisor Program at Crash Champions is designed for individuals looking to develop their skills in the collision repair industry. This role focuses on optimizing repair estimates, educating customers about the repair process, and ensuring a high level of service to achieve organizational goals and maintain strong partnerships with insurance providers.

Responsibilities

• Optimizing and developing accurate repair estimates to meet profit benchmarks.
• Educating customers on vehicle repair processes, insurance procedures, customer rights, and safety.
• Providing estimates that support the organization's DRP partnerships and KPI goals.
• Finalizing total loss administration.
• Reviewing the comprehensive repair process with customers to provide trusted service.

Requirements

• Professionalism and alignment with Crash Champions culture and brand.
• Punctuality and readiness to learn every day.
• Commitment to a 7-9 month program completion.
• Maintaining a professional appearance.
• Ambition and proactive engagement in learning.
• Ability to observe and inquire about all areas of the location.
• Completing all required training including assignments in CYOU and I-CAR.
• Weekly completion of a tracker through the end of Stage 2.
• Writing as many estimates as possible.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Crash From Crash”)
• 5 Paid Holidays