Associate Solution Engineer

Appian - McLean, VA

Full-time - Entry Level

McLean, VA

Professional, Scientific, and Technical Services

About the position

The Associate Solution Engineer at Appian is a technical role focused on understanding and supporting the Appian platform. This position involves problem-solving, providing exceptional customer support, and collaborating across departments to address complex technical challenges. The role offers full-stack experience and opportunities for personal and professional growth within a supportive community.

Responsibilities

• Become an expert on the inner workings of the Appian platform.
• Provide exceptional, world-class support to customers and stakeholders globally.
• Tackle technical challenges and communicate effectively across various departments.
• Work closely with customers to improve the platform's availability, performance, functionality, and security.
• Engage in data analytics and support programming/scripting tasks.

Requirements

• Bachelor's degree in Engineering, Information Technology, or a similar field.
• Excellent problem-solving skills and creativity in finding solutions.
• Strong verbal and written communication skills for customer support.
• Interest in software development without a focus on coding all day.
• Desire to work closely with customers for continual improvement.
• Interest or experience in programming/scripting languages (e.g., Java, Perl, Ruby, C#, PHP).
• Interest or experience with RDBMS platforms (e.g., MySQL, Oracle, SQL Server).
• Interest or experience in systems administration (e.g., Linux, Windows).

Nice-to-haves

• Experience with customer support in a technical environment.
• Familiarity with data analytics tools and techniques.

Benefits

• In-house Appian MBA program for new managers.
• Access to Appian University with over 3,000 courses.
• Presentation Skills training.
• Tuition reimbursement for further education.