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Associate Solutions Consultant, Eclipse Client Services
$60,000 - $80,000/Yr
SS&C Technologies - Boston, MA
posted 2 months ago
Full-time - Entry Level
Hybrid - Boston, MA
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The Associate Solutions Consultant role at SS&C involves providing support for the Eclipse platform, a cloud-native investment management solution. This position is integral to the Eclipse Client Services team, where the consultant will collaborate with clients and internal teams to enhance product supportability and quality. The role emphasizes career growth, with opportunities for upward and lateral mobility within the company.
Responsibilities
- Handle and execute service requests, triage and diagnose incidents, and assist with daily operations for the platform.
- Own client projects working with hedge fund custodians/administrators, as well as internal projects working with R&D.
- Train associates and act as an escalation point for more complex or nuanced projects.
Requirements
- Bachelor's Degree
- 1-3 years of recent and relevant work experience in Financial Services, Investment Technology, or Software-as-a-Service (SaaS) in a technology or client-facing role.
- Familiarity with Finance, Information Systems, Computer Science, Business Administration, or similar fields.
- Technology troubleshooting skills and interest in technology and software support.
- Ability to learn new processes, products, and support tools quickly.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
- Understanding of financial markets and related processes.
- Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes.
- Experience training employees on a growing team.
- Understanding of project management best practices.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid holidays
- Parental leave
