Sunoco - Dallas, TX
posted 3 months ago
About the position
The Associate Specialist role at Sunoco is designed to provide essential support for the Category Management and B2B Customer Support functions. This position primarily focuses on assisting Category Managers with various tasks, including the development of launch strategies and the onboarding and invoicing of vendor partners. The individual in this role will also play a crucial part in providing cross-functional support for the Customer Solutions team, acting as a liaison between customers, dealers, carriers, and internal sales and operations teams. This multifaceted role requires a blend of analytical skills, customer service expertise, and the ability to manage multiple tasks effectively. In this position, the Associate Specialist will support Category Managers in creating optimal product assortments and developing new item launch strategies. This includes working on planograms that detail category and item adjacencies, as well as managing space allocation for categories, brands, and segments. The role also involves assisting the Category Management team in processing vendor invoices and rebates for both Company Operated and Franchise locations. The Associate Specialist will help onboard new brands and vendors, ensuring that all brand program contracts are complete and aligned with the agreements made between Category Managers and vendors. Additionally, the Associate Specialist will address billing, invoice, and EFT issues, coordinating resolutions with internal support teams and Account Managers. The role requires performing research to resolve unique customer issues, utilizing multiple systems to evaluate situations thoroughly and provide expedient resolutions. This position is ideal for self-motivated individuals with a strong track record in customer service delivery, who can manage concurrent timelines while maintaining attention to detail and analytical problem-solving skills.
Responsibilities
- Support Category Managers in developing optimal product assortments, new item launch strategy and plans, and planograms with category and item adjacencies, and category, brand, and segment space allocation.
- Support the Category Management team in the process of creating vendor invoices and processing rebates for Company Operated and Franchise locations.
- Assist Category Managers with onboarding new brands and vendors.
- Support Category Management team to ensure that brand program contracts are complete, include all needed information, support Sunoco's category strategies and are aligned with the agreements made between Category Managers and vendors.
- Address billing, invoice and EFT issues and coordinate resolution with internal support teams and Account Managers.
- Perform research to address unique customer issues and efficiently utilize multiple systems to evaluate each situation thoroughly and provide expedient resolution.
Requirements
- Computer literacy including proficiency in Microsoft Office; strong Word, Excel, PowerPoint, and Outlook skills needed.
- Familiarity with the category management process and understanding of retail merchandising and promotions.
- Demonstrated ability to manage multiple concurrent process timelines and stay on task and within budget.
- Ideal candidates will be self-motivated and have a demonstrated track record of successful customer service delivery.
- Strong technological skills with the capability of using multiple systems at one time.
- Strong attention to detail, analytical and problem-solving skills.
- 0-2 years of experience.
Benefits
- 401K Plan
- Health Insurance
- Sick Days
