Associate/Sr. Associate/Manager, Content Operations

About the position

The purpose of the Content Operations role is to partner with brands, external and internal partners to ensure the brand's content strategy is implemented with quality, speed, value and compliance across the content supply chain. The Manager, Content Operations is expected to be a creative problem solver who supports achievement of the brand's goals while always seeking ways to apply the process in a more effective manner. This individual supervises a portfolio of assigned projects for their respective brands, and defines, oversees, and maintains a complete timeline for brand content and projects. They use system tools to improve important metrics (including, but limited to, throughput, velocity, speed, rework, and deviations) across the content supply chain to ensure on-time delivery of quality projects in accordance with the brand strategy. They review timelines and capacity constraints for their given brands. They supervise errors, and work solution fixes, and technology to ensure accurate measurement of work to be done, capacity, resources required, forecasting, and content operations. They are responsible for checking work thoroughly between content supply chain systems and handoffs. They ensure data accuracy and track progress across content supply chain systems. In addition, this role is responsible for training and upskilling cross functional teammates on content supply chain systems, workflows, tasks, and results. This role reports to the Senior Director, Content Operations.

Responsibilities

• Partner with brands and external/internal partners to implement content strategy
• Supervise a portfolio of assigned projects for respective brands
• Define, oversee, and maintain a complete timeline for brand content and projects
• Use system tools to improve metrics across the content supply chain
• Review timelines and capacity constraints for brands
• Supervise errors and work on solution fixes
• Ensure accurate measurement of work, capacity, and resources
• Check work thoroughly between content supply chain systems
• Ensure data accuracy and track progress across systems
• Train and upskill cross functional partners on content supply chain systems and workflows
• Log deviations using quality management system and coordinate investigations

Requirements

• Bachelor's degree
• 2+ years of experience working on projects supporting a regulated industry (e.g., pharma)
• 2+ years of experience with capacity and project management systems (e.g., Wrike/Workfront/Jira)
• Legally authorized to be employed in the United States

Nice-to-haves

• Team-first mindset
• Growth mindset; proven willingness and ability to ingest feedback, reflect, and learn
• Demonstrated strong verbal and written communication skills
• Validated planning and organizational skills
• Confirmed ability to handle multiple projects at a time
• Record to influence, collaborate and work effectively on a team
• Ability to understand, implement and guide technical knowledge across technologies, systems, and workflows
• Ability to anticipate and resolve problems across systems and workflows
• Ability to establish key relationships with cross-functional business areas
• Validated ability to instruct cross functional partners tasks, systems, and workflows
• Experience in Marketing Operations, supporting Marketing Operations or a comparable role
• Certification in Project Management
• Product Launch experience
• Experience with project management techniques and software (e.g. Workfront, Wrike, Scope Deliver, Jira, Workamajig, Asana, Trello)
• Experience with promotional approval systems (e.g. Veeva Vault Promo Mats, iMarketing)
• Demonstrated passion and the ability to work to meet deadlines
• Skilled at analysis, judgment and decision making, with an eye toward quality and continuous improvement

Benefits

• 401(k)
• Pension
• Vacation benefits
• Medical benefits
• Dental benefits
• Vision benefits
• Prescription drug benefits
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
• Life insurance and death benefits
• Employee assistance program
• Fitness benefits
• Employee clubs and activities