Associate Support Representative

Braze • New York, NY

423d • $49,500 - $57,600 • Hybrid

About The Position

The Associate Support Representative at Braze plays a crucial role in the Global Technical Support Team, managing post-sale technical relationships with customers. This position involves acting as the first point of contact for technical inquiries, troubleshooting complex issues, and collaborating with various departments to ensure customer satisfaction. The role also includes contributing to the knowledge database and participating in an on-call rotation for holiday shifts, all while developing technical and project management skills.

Requirements

• A degree from an accredited college or university, a certification from a technical boot camp, or equivalent technical experience.
• Familiarity with case management tools such as Salesforce, Zendesk, or similar CRM ticketing systems.
• Strong analytical, troubleshooting, and problem-solving capabilities.
• Excellent written and verbal communication skills in English.
• Ability to manage and resolve complex technical issues through debugging and troubleshooting.
• Experience with technologies such as HTML, CSS, APIs, and/or SQL is a plus.

Nice To Haves

• Experience with tools such as Postman, Snowflake, and/or Kibana.
• Proactive problem solver with intellectual curiosity.
• Ability to thrive in fast-paced, high-volume environments.

Responsibilities

• Manage post-sale technical relationships with customers.
• Act as the initial point of contact for inbound technical inquiries.
• Take ownership of, prioritize, troubleshoot, and develop response plans for complex support issues.
• Collaborate closely with Global Technical Support teammates and other departments.
• Contribute actively to the knowledge database.
• Participate in an on-call rotation for occasional holiday shifts.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• RSU
• Tuition reimbursement
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed