Associate Surety Solutions Representative

RLI Corp. - Peoria, IL

Full-time - Entry Level

Hybrid - Peoria, IL

Insurance Carriers and Related Activities

About the position

The position provides front-line operational and customer support, assisting with inquiries and ensuring insurance policy alignment with customer needs. The role involves effective communication with various stakeholders and maintaining accurate records of customer interactions.

Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers, and policyholders.
• Effectively communicate via telephone, chat, or email with various internal or external channels.
• Research and develop appropriate answers based on customer inquiries.
• Communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
• Keep accurate records of customer interactions and transactions, including inquiries, complaints, and actions taken.
• Prepare quotes and bind coverage for RLI insurance products, ensuring alignment with customer needs.
• Assist with other duties as needed.

Requirements

• Typically requires a high school diploma; P&C license is preferred.
• Related experience will be considered or equivalent level of education and experience.
• Good interpersonal and communication skills.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail-oriented with good organizational skills.
• Ability to follow procedures as outlined by management.
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
• Experience supporting niche insurance products preferred.

Nice-to-haves

• Personal and/or commercial P&C insurance knowledge preferred.

Benefits

• Employee stock ownership plan (ESOP)
• 401(k) — automatic 3% company contribution
• Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)
• Annual bonus plans
• Paid time off (PTO) and holidays
• Paid volunteer time off (VTO) to support our communities
• Parental and family care leave
• Flexible & hybrid work arrangements
• Fitness center discounts and free virtual fitness platform
• Employee assistance program
• Comprehensive medical, dental and vision benefits
• Flexible spending and health savings accounts
• 2x Base Salary for Group Life and AD&D insurance
• Voluntary life insurance for purchase
• Critical Illness & Accident insurance
• Short-term and long-term disability benefits