Associate Talent Onboarding

$43,680 - $47,840/Yr

Unclassified - Burbank, CA

Full-time

Burbank, CA

About the position

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts, and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision-making. We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. We are looking for an Associate Talent Onboarding! The successful candidate in this role is responsible for the onboarding and profile management of talent nation-wide to be cast by Central Casting on TV shows and movies. This role handles sensitive information compliantly and shows discretion throughout the onboarding process. Members of this team work together while also interacting with both internal teams and talent, delivering excellent client service to people at all touch points.

Responsibilities

• Knowledge regarding acceptable and unacceptable documentation employees may present to use for the Form I-9.
• Apply knowledge to ensure only those who present original unexpired documentation on the Lists of Acceptable Documents are advanced through the EMP Trust/Form I-9 platform.
• Reject invalid Form I-9 documents and advance complete and correct Form I-9 documents through E-Verify.
• Resolve E-Verify mismatches with the talent.
• Facilitate the onboarding process in-office to include reviewing digital documents, completing paper documents, taking a photograph of applicants and scanning and uploading documents.
• Review the photo approval queue within the casting platform throughout the day, meet department targets on number of processed photos per day, identify which photos are suitable for approval and which need to be rejected, correspond with talent regarding photo rejections.
• Review the employment approval queue within the casting platform throughout the day, move talent into the active casting pool when their profile becomes compliant, send welcome email.
• Manage SAG-AFTRA updates, cast clearances, minor work permits, employment authorization changes, location transfer requests, employment form updates, EEO-1 reviews, start card failures, and all profile changes as they arise.
• Understand and perform the necessary variable tasks depending on the location of the talent they are onboarding as required by state law.
• Maintain data by completing daily reports regarding progress, metrics, and onboarding trends.
• Respond to voicemails, support team escalations, solve onboarding inquiries from other teams, help clients with onboarding requests, interact with talent in-person as needed.
• Mentor and train new employees on the typical daily functions of the position.
• Perform all aspects of talent onboarding in an effective and efficient manner, hitting daily onboarding targets as established by management.

Requirements

• High School diploma.
• Experience working in a fast-paced environment.
• Strong communication skills via phone, email, and instant message.
• Excellent typing skills reflecting expedience and accuracy.
• Strong time-management and prioritization skills.
• Completion of college classes or certificates in HR, Communications, or Client Service.
• Experience using computer programs such as an HRIS.

Benefits

• Healthcare coverage
• Dental coverage
• Vision coverage
• 401(k) retirement savings plan and company match
• Paid holidays
• Vacation time
• Sick time
• Participation in company equity plans
• Employee Assistance Program
• Mental health and wellness programs
• Training and development
• Possibility of hybrid/flexible schedules
• Annual bonus and merit reviews