Associate Technical Account Manager, CPG Ads & Promotions

$91,800 - $135,000/Yr

Doordash - Boston, MA

Full-time - Mid Level

Boston, MA

Couriers and Messengers

About the position

The role is focused on managing and enhancing the API channel within DoorDash's Advertising & Promotion team. It involves defining the product roadmap, ensuring feature integration with API partners, and addressing advertiser-facing issues on the Ads platform. The position is pivotal in driving revenue and advertiser adoption goals while collaborating with various internal teams.

Responsibilities

• Influence the product roadmap with API-specific requests and ensure feature adoption by API partners.
• Serve as the first line of defense with API partners on product updates and inquiries related to feature integration and troubleshooting.
• Share ownership over the API channel, including revenue and advertiser adoption goals.
• Own API documentation and communication, including integration and maintenance on DoorDash's developer portal.
• Triage advertiser inquiries for bugs and data discrepancies across DoorDash's advertising platform, investigating root causes and providing updates.

Requirements

• 4+ years of experience in technical account management, customer success, platform integrations, sales engineering, or product management (advertising/retail media network experience is a plus).
• Strong technical knowledge of integrations and APIs, with the ability to translate technical concepts into business solutions.
• Proven relationship-building skills, with experience working in cross-functional teams and owning revenue goals.
• Excellent analytical abilities, with proficiency in Excel and SQL to interpret complex data and extract insights.
• Bachelor's degree required.

Benefits

• 401(k) plan with employer match
• Paid time off
• Paid parental leave
• Wellness benefits
• Paid holidays
• Medical, dental, and vision benefits
• Disability and basic life insurance
• Family-forming assistance
• Commuter benefit match
• Mental health program