Associate Technical Account Manager

$65,000 - $68,245/Yr

Yardi Systems

Full-time - Entry Level

5,001-10,000 employees

Publishing Industries

About the position

Are you a tech-savvy individual with a passion for delivering exceptional customer service? Join our dynamic Residential Client Service's Team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be to provide top-notch customer support, focusing on troubleshooting and resolving software issues over phone and email across Yardi's diverse suite of products. You will have the opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your contribution will go beyond just support - you will actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market. In this role, you will deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly. You will develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups. As a subject matter expert (SME), you will offer valuable insights and expertise, conducting training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features. Collaboration is key, and you will work closely with Client Services team members across the US, actively contributing to the collective success of the team.

Responsibilities

• Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
• Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
• Serve as a subject matter expert (SME) offering valuable insights and expertise.
• Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
• Collaborate closely with Client Services team members across the US, actively contributing to the collective success of the team.

Requirements

• Bachelor's degree in business, computer science, information systems or related field.
• High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
• Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
• Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
• Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
• Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.

Nice-to-haves

• Previous technical support and application troubleshooting.
• Prior experience working with property management or real estate software.

Benefits

• Profit sharing
• 100% paid employee medical premiums
• Flexible work arrangements