Associate Technical Account Manager

Yardi Systems - Long Hill, NJ

Full-time - Entry Level

Long Hill, NJ

5,001-10,000 employees

Publishing Industries

About the position

The Associate Technical Account Manager (ATAM) at Yardi Systems is a tech-savvy role focused on delivering exceptional customer service in the Co-working/Flex space industry. The ATAM will provide top-notch support for Yardi's software solutions, troubleshoot and resolve software issues, and collaborate with clients to ensure they leverage the latest features and improvements. This position offers the opportunity to become a subject matter expert while actively contributing to product advancements and client satisfaction.

Responsibilities

• Deliver exceptional customer support, assisting clients in troubleshooting and resolving issues promptly.
• Assist with data mapping and conversion, and user training.
• Develop a comprehensive understanding of the product to efficiently test new software functionality, data fixes, and set-ups.
• Assist with continued software integrations, maintenance, and updates in collaboration with clients.
• Serve as a subject matter expert (SME) offering insights on product features and best practices relevant to clients.
• Identify ancillary products and services that align with client business needs and goals.
• Conduct training sessions for clients on new software upgrades and functionality.
• Collaborate closely with Client Services team members globally.

Requirements

• Bachelor's degree in accountancy or relevant experience in a related field.
• High comfort level with troubleshooting and providing support over phone and email.
• Proficiency with Microsoft 365 desktop applications.
• Outstanding written and verbal communication skills.
• Strong customer service skills and a genuine desire to ensure client satisfaction.
• Excellent attention to detail and ability to follow processes diligently.
• Flexibility and ability to adapt to changing priorities.

Nice-to-haves

• Previous technical support and application troubleshooting experience.
• Working knowledge of accounting practices.
• Basic competence in Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
• Prior experience working with property management or real estate software.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements