Associate Technical Account Manager

$65,000 - $68,245/Yr

Yardi Systems

Full-time - Entry Level

5,001-10,000 employees

Publishing Industries

About the position

The Associate Technical Account Manager (ATAM) role at Yardi Systems involves providing exceptional customer support for their software products, primarily focusing on troubleshooting and resolving issues via phone and email. This position is integral to the Residential Client Service's Team, where the ATAM will develop expertise in Yardi's software solutions, conduct client training, and collaborate with team members to enhance product offerings and client satisfaction.

Responsibilities

• Deliver exceptional customer support, assisting clients in troubleshooting and resolving software issues promptly.
• Develop a comprehensive understanding of the supported product to efficiently test new software functionality and data fixes.
• Serve as a subject matter expert (SME) providing valuable insights and expertise to clients.
• Conduct training sessions for clients on new software upgrades and functionality.
• Collaborate closely with Client Services team members across the US to contribute to the team's success.

Requirements

• Bachelor's degree in business, computer science, information systems, or a related field.
• High comfort level with troubleshooting and providing support over phone and email.
• Outstanding written and verbal communication skills for effective customer support.
• Strong customer service skills with a genuine desire to ensure client satisfaction.
• Excellent attention to detail and ability to follow processes diligently.
• Flexibility and ability to adapt to changing priorities.

Nice-to-haves

• Previous technical support and application troubleshooting experience.
• Prior experience working with property management or real estate software.

Benefits

• Profit sharing
• 100% paid employee medical premiums
• Flexible work arrangements