Associate Technical Account Manager

$65,000 - $68,245/Yr

Yardi Systems - Oxnard, CA

Full-time - Entry Level

Oxnard, CA

5,001-10,000 employees

Publishing Industries

About the position

The Associate Technical Account Manager (ATAM) at Yardi Systems is a full-time role focused on delivering exceptional customer service and technical support for Yardi's software products. The ATAM will troubleshoot and resolve software issues, conduct training sessions for clients, and collaborate with the Client Services team to enhance product offerings. This position is ideal for tech-savvy individuals who are passionate about customer service and eager to contribute to the real estate industry's innovation.

Responsibilities

• Deliver exceptional customer support, assisting clients in troubleshooting and resolving issues promptly.
• Develop a comprehensive understanding of the product to efficiently test new software functionality, data fixes, and set-ups.
• Serve as a subject matter expert (SME) offering valuable insights and expertise.
• Conduct training sessions for clients on new software upgrades and functionality.
• Collaborate closely with Client Services team members across the US.

Requirements

• Bachelor's degree in business, computer science, information systems, or a related field.
• High comfort level with troubleshooting and providing support over phone and email.
• Outstanding written and verbal communication skills.
• Strong customer service skills and a genuine desire to ensure client satisfaction.
• Excellent attention to detail and ability to follow processes diligently.
• Flexibility and ability to adapt to changing priorities.

Nice-to-haves

• Previous technical support and application troubleshooting experience.
• Prior experience working with property management or real estate software.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements