Yardi Systems
posted 3 months ago
As an Associate Technical Account Manager (ATAM) at Yardi, you will be a crucial part of the Yardi Affordable Housing Breeze team, providing essential technical support for our innovative property management software, Yardi Breeze. This role is designed for highly motivated and enthusiastic individuals who possess a strong technical aptitude and exceptional customer service skills. Your primary responsibility will be to ensure that our clients have a seamless and efficient experience with our software, which is rapidly expanding in the market. You will be at the forefront of delivering excellence, helping clients navigate through their challenges and ensuring their satisfaction with our product. In this position, you will deliver exceptional customer support through various channels including live chat, phone, and email. You will be responsible for troubleshooting application issues, utilizing your problem-solving skills to address challenges effectively. Following up on issues that require further research or information from clients will be a key part of your role, ensuring that all concerns are resolved thoroughly and in a timely manner. You will also prepare comprehensive write-ups for escalated issues, meticulously logging cases and creating detailed documentation to facilitate issue resolution. Building strong relationships with customers is vital, and you will conduct coordinated weekly calls to assist with setups and provide personalized support. Collaboration with team members across the United States will be essential as you contribute to the collective success of the Breeze team. This role not only requires technical skills but also a commitment to outstanding customer service and the ability to manage changing priorities effectively.