Associate Technical Account Manager

$65,000 - $68,245/Yr

Yardi Systems

Full-time - Entry Level

5,001-10,000 employees

Publishing Industries

About the position

As an Associate Technical Account Manager (ATAM) at Yardi Systems, you will play a crucial role in delivering exceptional customer service within our dynamic Residential Client Services Team. This position is ideal for tech-savvy individuals who are passionate about providing top-notch support and troubleshooting for our diverse suite of software products. Your primary responsibility will be to assist clients in resolving software issues via phone and email, ensuring they receive prompt and effective solutions. You will have the opportunity to work with cutting-edge software solutions, gaining valuable expertise and becoming a subject matter expert in the field. Your contributions will extend beyond mere support; you will actively collaborate with your team to drive continuous improvements and advancements in our products, ensuring our clients remain competitive in the market. In this role, you will develop a comprehensive understanding of the products you support, which will enable you to efficiently test new software functionalities, data fixes, and setups. You will also conduct training sessions for clients on new software upgrades and functionalities, ensuring they are well-equipped to leverage the latest features. Collaboration is key, as you will work closely with Client Services team members across the US, contributing to the collective success of the team. This position offers a unique opportunity to blend technical skills with customer service, making a significant impact on client satisfaction and product enhancement.

Responsibilities

• Deliver exceptional customer support, assisting clients in troubleshooting and resolving issues promptly.
• Develop a comprehensive understanding of the product you support, enabling efficient testing of new software functionality, data fixes, and setups.
• Serve as a subject matter expert (SME) offering valuable insights and expertise.
• Conduct training sessions for clients on new software upgrades and functionality.
• Collaborate closely with Client Services team members across the US, contributing to the collective success of the team.

Requirements

• Bachelor's degree in business, computer science, information systems, or a related field.
• High comfort level with troubleshooting and providing support over phone and email.
• Outstanding written and verbal communication skills.
• Strong customer service skills and a genuine desire to ensure client satisfaction.
• Excellent attention to detail and the ability to follow processes diligently.
• Flexibility and the ability to adapt to changing priorities.

Nice-to-haves

• Previous technical support and application troubleshooting experience.
• Prior experience working with property management or real estate software.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements