Associate Technical Account Manager

Yardi Systems - Austin, TX

Full-time - Entry Level

Austin, TX

5,001-10,000 employees

Publishing Industries

About the position

The Associate Technical Account Manager (ATAM) at Yardi Systems is a pivotal role focused on delivering exceptional customer service and technical support for Yardi's software products. This position involves troubleshooting software issues, assisting clients during product implementations, and fostering strong customer relationships. The ATAM will work collaboratively with a dynamic team to drive continuous improvements in product offerings, ensuring clients receive top-notch service and support in the real estate industry.

Responsibilities

• Utilize problem-solving skills to troubleshoot application issues and find effective solutions.
• Provide exceptional customer support during product implementations and software upgrades.
• Follow up on issues requiring additional research or information from clients for timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for resolution.
• Foster strong relationships with customers through coordinated weekly calls to facilitate setups and maintain connections.
• Collaborate closely with team members across the US to contribute to collective success.

Requirements

• Bachelor's degree in Business, Finance, Math, Computer/Engineering Sciences, or a related field.
• Strong analytical skills and a passion for numbers.
• High proficiency in troubleshooting and providing remote support over email and phone.
• Outstanding customer service skills with a desire to exceed client expectations.
• Excellent attention to detail and a diligent approach to processes.
• Flexibility and ability to adapt to changing priorities.

Nice-to-haves

• Knowledge of accounting principles to address client inquiries related to financial processes.
• SQL Server and web server knowledge.
• Previous experience in technical support and application troubleshooting.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements