Associate Technical Account Manager

$65,000 - $68,245/Yr

Yardi Systems - Santa Barbara, CA

Full-time - Entry Level

Santa Barbara, CA

5,001-10,000 employees

Publishing Industries

About the position

The Associate Technical Account Manager (ATAM) at Yardi Systems is a customer-focused role within the Public Housing Team, aimed at delivering exceptional support and resolving software issues for clients. The ATAM will work closely with clients during product implementations and go-live processes, ensuring a seamless experience while fostering strong relationships and collaborating with team members across the US.

Responsibilities

• Provide exceptional customer support during product implementations and go-live processes, ensuring a smooth and seamless experience for clients.
• Utilize problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
• Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Public Housing team members across the US, actively contributing to the collective success of the team.

Requirements

• High comfort level with troubleshooting and providing live support over phone and email, effectively assisting customers remotely.
• Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
• Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
• Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
• Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.

Nice-to-haves

• Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
• Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.
• Previous experience working in the Public Housing sector.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements