Yardi Systems - Santa Ana, CA
posted 2 months ago
We are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution. Join us and be at the forefront of delivering excellence with Yardi Breeze. In this role, you will deliver exceptional customer support via live chat, phone, and email for both new and existing Breeze clients, ensuring their satisfaction and success. You will utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions. Following up on any issues that necessitate further research or information from clients will be crucial, ensuring thorough and timely resolution. You will prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution. Cultivating strong relationships with customers will be a key aspect of your role, as you conduct coordinated weekly calls to complete setups and provide personalized assistance. You will be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success. This position offers a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth, making it a rewarding and fulfilling career at Yardi as an ATAM for our Breeze product.