Associate Technical Account Manager

Yardi Systems - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

5,001-10,000 employees

Publishing Industries

About the position

Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions. In this position, you will utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions. You will provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience for clients. Following up on any issues that require additional research or information from clients will be essential, ensuring thorough and timely resolution. You will also prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution. Fostering strong relationships with customers will be a key aspect of your role, as you will conduct coordinated weekly calls to facilitate setups and maintain ongoing connections. Collaboration with Global Solutions team members across the US will be vital, as you actively contribute to the collective success of the team. This position offers a unique opportunity to blend technical skills with customer service, making a significant impact in the real estate industry.

Responsibilities

• Utilize problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
• Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
• Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
• Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
• Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
• Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.

Requirements

• Bachelor's degree in Business, Accounting, Finance, or a related field.
• A passion for numbers and strong analytical skills.
• High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
• Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
• Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
• Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.

Nice-to-haves

• Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
• SQL Server and web Server knowledge.
• Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.

Benefits

• Profit sharing
• 100% paid employee medical premiums
• Flexible work arrangements