Associate Technical Account Manager

Yardi Systems - Irving, TX

Full-time - Entry Level

Irving, TX

5,001-10,000 employees

Publishing Industries

About the position

The Associate Technical Account Manager (ATAM) role at Yardi focuses on delivering exceptional customer service and implementing innovative software solutions in the real estate industry. The ATAM will troubleshoot and resolve software issues, conduct training sessions for clients, and collaborate with the Client Services team to ensure successful implementation and client satisfaction.

Responsibilities

• Deliver exceptional customer support, focusing on implementing software solutions and assisting clients in troubleshooting and resolving issues promptly.
• Develop a comprehensive understanding of the product you support, allowing you to efficiently test new software functionality, data fixes, and set-ups during the implementation phase.
• Serve as a subject matter expert (SME), offering valuable insights and expertise throughout the implementation process.
• Conduct training sessions for clients on new software upgrades and functionality, ensuring they are fully equipped to leverage the latest features post-implementation.
• Collaborate closely with Client Services team members across the US, actively contributing to the success of each implementation project and the overall team.

Requirements

• Bachelor's degree in business, computer science, information systems or related field.
• High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
• Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
• Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
• Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
• Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.

Nice-to-haves

• Previous technical support and application troubleshooting.
• Prior experience working with property management or real estate software.

Benefits

• 100% paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements