Associate Technical Support Analyst - Oxnard, Ca

$58,302 - $114,296/Yr

Optum - San Diego, CA

Full-time - Entry Level

Remote - San Diego, CA

Insurance Carriers and Related Activities

About the position

The Associate Technical Support Analyst role at Optum involves providing technical support to clients, diagnosing issues, and resolving IT problems efficiently. This position is crucial in ensuring that users receive timely assistance with their technological challenges, contributing to improved health outcomes through effective communication and problem-solving skills. The role offers a hybrid work environment, allowing flexibility in work location while maintaining a focus on client support.

Responsibilities

• Communicating with clients to diagnose technical issues
• Providing step-by-step instructions to fix technological issues
• Troubleshooting and resolving IT issues in a timely manner
• Installing and configuring software
• Walking users through the process of fixing technical issues
• Prioritizing workload to ensure the most critical issues are resolved first

Requirements

• High School Diploma/GED or higher
• 1+ years of experience using strong analytical thinking and problem-solving skills
• 1+ years of experience with data visualization and reporting tools like Excel and Crystal Reports
• 1+ years of experience with Managed Care and/or Healthcare data
• Basic level of proficiency in SQL Query
• Excellent communication and collaboration skills

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)