Associate Technical Support Analyst - Oxnard, Ca

$58,302 - $114,296/Yr

Optum - Bakersfield, CA

Full-time - Entry Level

Remote - Bakersfield, CA

Insurance Carriers and Related Activities

About the position

The Associate Technical Support Analyst role at Optum involves providing technical assistance and support to clients, ensuring timely resolution of IT issues. This position is crucial in enhancing health outcomes by connecting individuals with necessary resources and technology. The role offers a hybrid work environment, allowing flexibility in work location while addressing technical challenges.

Responsibilities

• Communicating with clients to diagnose technical issues
• Providing step-by-step instructions to fix technological issues
• Troubleshooting and resolving IT issues in a timely manner
• Installing and configuring software
• Walking users through the process of fixing technical issues
• Prioritizing workload to ensure the most critical issues are resolved first

Requirements

• High School Diploma/GED or higher
• 1+ years of experience using strong analytical thinking and problem-solving skills
• 1+ years of experience with data visualization and reporting tools like Excel and Crystal Reports
• 1+ years of experience with Managed Care and/or Healthcare data
• Basic level of proficiency in SQL Query
• Excellent communication and collaboration skills

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)