Associate, Technology 24-25 SY

Eastway Middle - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

Educational Services

About the position

The Technology Associate at Eastway Middle School plays a crucial role in supporting the implementation and operation of technology-assisted instruction. This position involves assisting students, teachers, staff, and parents with technology-related tasks, ensuring the effective use of educational technology in the school environment. The associate will work under the supervision of the principal to carry out Board of Education policies and procedures related to technology.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures
• Assist staff with submitting helpdesk tickets and follow up as needed
• Provide basic technical support to existing school computers, tablets, network, AV equipment, student and staff devices, and printers/copiers
• Issue, distribute, manage, verify, and collect student devices each school year
• Work with teachers and technology staff in the selection of resources compatible with the school technology infrastructure
• Assist with the implementation of computer-assisted instructional programs
• Monitor and assist students and teachers in the use of computers
• Assist teachers with the presentation of learning materials and instructional activities
• Adhere to and communicate copyright and other laws and guidelines pertaining to the distribution and ethical use of resources
• Inspect computer equipment regularly; perform minor repairs on equipment if needed; arrange for major repairs on equipment
• Facilitate school participation in technology programs and activities
• Collaborate with the school library media coordinator to provide leadership in the use of instructional technology resources
• Serve as point of contact for communications between Technology Services and the school
• Enforce the Internet Acceptable Use Policy, Photo and Video Release Form, and Student Technology Agreement
• Oversee assessment and collection of technology fees and manage the technology fee waiver process
• Review, update, and maintain accurate device inventory
• Manage damaged technology transfer to and from repair depot
• Prepare aging, unsupported, and damaged technology for surplus pickup
• Attend professional development and other meetings

Requirements

• Associate degree in education, technology, or related field required
• Knowledge of public-school system policies and technology programs
• Knowledge of federal, state, and local regulatory requirements applicable to school system technology
• Ability to organize, prioritize, and carry out duties efficiently
• Ability to maintain professional and emotional control under stress
• Ability to communicate effectively and employ positive communication skills
• Ability to troubleshoot technology-related problems
• Ability to analyze and interpret data for data-driven decisions

Nice-to-haves

• Experience in a school environment
• Familiarity with educational technology tools and software

Benefits

• Full-time position
• Professional development opportunities
• Supportive work environment