Associate, Technology (24-25)

Esperanza Global Academy - Charlotte, NC

Full-time

Charlotte, NC

About the position

The Technology Associate at Esperanza Global Academy plays a crucial role in supporting the implementation and operation of technology-assisted instruction. This position involves assisting students, teachers, staff, and parents with technology-related tasks, ensuring compliance with educational policies, and facilitating the effective use of technology resources within the school environment.

Responsibilities

• Adhere to all state, federal, and local laws, policies, and procedures
• Assist staff with submitting helpdesk tickets and follow up as needed
• Provide basic technical support to existing school computers, tablets, network, AV equipment, student and staff devices, and printers/copiers
• Issue, distribute, manage, verify, and collect student devices each school year
• Work with teachers and technology staff in the selection of resources compatible with the school technology infrastructure
• Assist with the implementation of computer-assisted instructional programs
• Monitor and assist students and teachers in the use of the computer
• Assist teachers with the presentation of learning materials and instructional activities
• Adhere to and communicate copyright and other laws and guidelines pertaining to the distribution and ethical use of resources
• Inspect computer equipment regularly; perform minor repairs on equipment if needed; arrange for major repairs on equipment
• Facilitate school participation in technology programs and activities
• Collaborate with the school library media coordinator to provide leadership in the school's use of instructional technology resources
• Serve as point of contact for communications between Technology Services and the school
• Enforce the Internet Acceptable Use Policy, Photo and Video Release Form, and Student Technology Agreement for staff and students
• Oversee assessment and collection of technology fees and include technology fee waiver process as needed
• Review, update, and maintain accurate device inventory
• Manage damaged technology transfer to and from repair depot
• Prepare aging, unsupported, and damaged school or classroom technology for surplus pickup
• Attend professional development, professional learning communities, and other meetings

Requirements

• Associate degree in education, technology, or related field required
• Knowledge and understanding of the principles, practices, and procedures of public-school system policies and technology programs
• Knowledge of federal, state, and local regulatory requirements applicable to school system technology
• Knowledge of effective teaching, assessment, and best practices for inspired learning
• Ability to organize, prioritize, and carry out duties efficiently and within established timeframes
• Ability to maintain professional and emotional control under stress
• Ability to communicate effectively
• Ability to reason, make judgments, and maintain effective working relationships
• Ability to employ positive communication skills in all settings/mediums
• Ability to problem-solve utilizing sound judgment
• Ability to maintain confidentiality regarding school system business
• Ability to analyze and interpret data to make data-driven decisions
• Ability to take initiative, work independently, and exercise sound judgement
• Ability to troubleshoot technology-related problems