Associate UX Designer

About the position

The Designer – Loyalty Product Experience Design will join a dynamic team of design, research, and product partners to support our clients’ businesses through UX consulting, strategic contributions in prioritization discussions and comprehensive artifacts. This individual is a strategic experience designer with strong human-centered design thinking, prototyping, feedback facilitation, and presentation skills. This ideal candidate should have a strong foundation of UX/UI design principles, a keen eye for detail, and a proven track record of delivering exceptional designs that meet the needs of users and the goals of the business. In this role this designer will develop a nuanced understanding of emerging digital payment trends as well as Visa’s capabilities and services to effectively leverage the right products and services at the right time. This designer is creative, curious, and hands-on, has a bias toward action and inspires others with their vision. We are looking for a talented designer who has an innate desire to experiment with different design approaches, techniques, and tools to push the creative boundaries of the payments industry. We believe that great design can engage, empower, and inspire users. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. Through collaboration, innovation, and a commitment to excellence, we help our clients unlock their full potential, achieve their goals, and stand out in today’s competitive market.

Responsibilities

• Manage projects and small work units by coordinating tasks, monitoring progress, and ensuring timely completion of deliverables.
• Mentor junior staff by sharing knowledge, offering constructive feedback, and supporting their professional development.
• Make independent design decisions with minimal supervision, ensuring high-quality outcomes.
• Collaborate with cross-functional teams, including product managers and engineers, to align designs with project goals and business objectives.
• Design accessible and engaging digital experiences, advocating for users by prioritizing usability, inclusivity, and visual appeal.
• Create and document design flows, wireframes, prototypes, and final designs to communicate ideas clearly and facilitate implementation.
• Consult with engineers to ensure designs are correctly implemented, addressing technical constraints and finding solutions together.
• Identify user needs through research and analysis, translating business goals into actionable product recommendations.
• Develop new products using a digital-first mindset and modern techniques, such as minimum viable product (MVP) development and rapid prototyping.

Requirements

• Minimum of 6 months of work experience or a Bachelor's Degree.
• 4 years of work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced Degree (e.g. Masters/MFA/MBA, etc.) – preferably working in design consultancies, digital product, or established startups.
• 4 years working as a product or digital designer as part of an in-house, agency, or cross-functional design or innovation team.
• Strong fluency in digital design software including Figma, FigJam, and Adobe products.
• Experience designing high-fidelity mockups, wireframes, and rapid prototyping.
• Knowledgeable in human-centered design thinking, UX/UI principles, service design, and user research.
• Strong understanding of accessibility principles and best practices.
• Strong verbal and written communication skills with attention to detail.
• Ability to communicate concepts and recommendations confidently to various audiences.

Nice-to-haves

• 2 or more years of work experience.
• Experience working in design consultancies, digital product teams, or established startups which gives you a sense of how to interact with clients and collaborate with cross-functional teams.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program