Associate Vice President, Collections & Recovery

First Command Financial Services - Fort Worth, TX

Full-time - Senior

Fort Worth, TX

1-10 employees

Real Estate

About the position

The Associate Vice President of Collections & Recovery at First Command Financial Services will oversee the daily operations of the Collections and Recovery Team. This role involves strategic planning and direction-setting for the department, ensuring effective management of collections processes and team performance.

Responsibilities

• Maintain a comprehensive understanding of the company's credit policy
• Develop and implement strategies to increase successful collections on outstanding debt
• Recruit, train and effectively manage the Collections team
• Identify and correct deficient talent areas
• Lead the interview process to fill vacant team positions with qualified candidates
• Set targets/KPIs; monitor, report and analyze performance including customer disputes verifications and bankruptcy recovery
• Actively participate in the annual strategic planning process, providing insight and recommendations for the Collections/Recovery budget
• Manage and successfully execute miscellaneous Collections programs (e.g., Skip Pay)
• Assist agents and clients with situations requiring a higher level of review/authority
• Oversee processing of requests pertaining to debt management/debt settlement requests

Requirements

• Bachelor's degree preferred; may consider years of experience in lieu of education
• 7+ years banking experience required
• 4+ years collections/recovery experience required
• 3+ years supervisory experience
• Extensive knowledge of billing procedures and collection techniques
• Familiarity with applicable federal regulations and legal requirements
• Working knowledge of MS Office and databases; eOscar
• Strong supervisory/coaching skills
• Excellent communication and interpersonal skills
• Ability to handle sensitive, confidential information
• Ability to prioritize, delegate tasks, and oversee multiple activities
• Ability to think critically and use good judgment under pressure