About the position
At UKFCU, we’re more than a Credit Union – we’re a community, and we’ve been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we’re dedicated to making a real difference in the lives of our members and employees alike. If you’re looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you! As our AVP of Loan Operations, you’ll play a key part in driving the success of our lending operations and collections while ensuring we meet our strategic goals and provide exceptional service to our members. You’ll oversee critical functions like loan servicing, escrow management, collections, and loan accounting for commercial, mortgage and consumer loans, ensuring everything runs efficiently, accurately, and in compliance with regulations. As a leader, you’ll guide and support our lending support and member solutions teams, fostering a culture of collaboration, professional growth, and recognition. Your expertise will ensure we maintain the highest standards of safety and soundness while creating a positive impact for both the credit union and its members.
Responsibilities
- Manage all loan servicing activities, including payments, payoffs, rate adjustments, file maintenance, escrow accounts, collateral documentation, and collateral insurance tracking to ensure accurate and timely processing.
- Oversee member solutions and collections functions, developing strategies to minimize delinquency and loan losses, maximize recoveries, and provide regular performance reporting.
- Partner with AVPs and Senior Management to align lending operations with corporate strategic goals and provide cohesive direction to the team.
- Partner with AVPs of Consumer, Mortgage, and Commercial Lending to analyze business lines, monitor credit policy changes, and implement risk mitigation strategies.
- Ensure all lending operations comply with relevant laws and regulations.
- Recommend updates to lending policies, oversee procedure development, and manage training and communication of changes ensuring compliance and operational excellence.
- Set and manage the lending operations budget, while continually evaluating and enhancing process efficiencies.
- Build strong relationships across the organization to foster understanding and support of lending strategies and initiatives.
Requirements
- 7+ years of similar or related experience preferred.
- Bachelor’s degree or equivalent experience.
- Proven success in managing Loan Servicing or Member Solutions departments and/or functions.
- Proven ability to guide, mentor, and develop teams across lending support and member solutions functions, fostering collaboration and accountability.
- Comprehensive understanding of lending regulations and compliance requirements, ensuring adherence to legal and organizational standards.
- Strong interpersonal and communication skills to work effectively with senior leadership, cross-functional teams, and external stakeholders, aligning operations with organizational goals.
- Strong analytical skills to evaluate trends in delinquency and charge off data providing insights to align with strategic direction.
Nice-to-haves
- Prioritizes exceptional service and member impact.
- Ensures accuracy and precision in all operations.
- Proactively identifies issues and implements effective solutions.
Benefits
- Competitive salary and industry-leading benefits
- Opportunities for professional growth and leadership development
- A chance to make a lasting impact on our members and the organization’s future
A Smarter and Faster Way to Build Your Resume