Asst. Community Manager - Haley Sofge

Unclassified - Miami, FL

Full-time - Entry Level

Miami, FL

About the position

TRG Management, a leading property management company, is seeking an Assistant Community Manager to join our team in Miami, FL. This full-time position is essential for overseeing property operations in the absence of the Community Manager. The Assistant Community Manager will play a pivotal role in ensuring the smooth functioning of property management tasks, which include supervising administrative functions, managing resident relations, and maintaining compliance with housing regulations. The ideal candidate will be proactive, detail-oriented, and possess strong interpersonal skills to effectively interact with residents and staff alike. In this role, you will assist new residents by advising them on lease requirements and responsibilities, conducting background checks, and recommending applicants for lease approval. You will also be responsible for showing available units, explaining the operation of dwelling equipment, and leasing vacant units to approved applicants. Additionally, you will manage the waiting list of prospective residents and maintain accurate lease and accounting records, including accounts receivable and eviction notifications. Your responsibilities will extend to collecting rents, preparing financial reports, and monitoring vacancies and delinquencies. You will coordinate maintenance requests, inspect apartments and grounds for repair needs, and ensure that all work orders are completed satisfactorily. Responding to emergencies, conducting quality assurance inspections, and maintaining inventory of supplies are also key aspects of this position. You will be expected to counsel tenants on delinquent payments, resolve complaints, and prepare necessary HUD reports. Furthermore, you will assist in budget preparation and ensure compliance with operating standards, making this a multifaceted role that requires both management and administrative skills.

Responsibilities

• Perform supervisory, administrative, and management functions involved in property operations in the absence of the Community Manager.
• Assist, confer with, and advise new residents on lease requirements and responsibilities.
• Conduct applicant background checks and recommend acceptance or rejection of applicants.
• Interview prospective residents, show available apartment units, and explain the operation of the dwelling equipment.
• Lease vacant units to approved applicants.
• Conduct eligibility examinations and re-examinations for tenants' income and family composition as applicable.
• Manage and maintain a waiting list of prospective residents.
• Maintain and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notifications.
• Collect rents and other monies due from residents; post collections to resident account cards, prepare and make bank deposits, and prepare financial reports.
• Prepare and monitor daily, weekly, and monthly vacancies and delinquencies reports.
• Coordinate follow-up and initiation of work orders and requests for maintenance work.
• Monitor contractors rendering services on the property.
• Inspect all apartments and grounds for maintenance and repair requirements.
• Respond to emergencies during working and non-working hours.
• Receive, prepare, review, prioritize, and assign maintenance and repair requests and work order schedules.
• Conduct periodic quality assurance inspections to assure satisfactory completion of work orders.
• Conduct and maintain perpetual and annual inventories of supplies and equipment.
• Prepare rent roll controls on all move-ins, move-outs, rent changes, etc.
• Counsel tenants delinquent in rent payments and take appropriate action.
• Investigate written and/or verbal tenant complaints and resolve them when possible; refer others to Community Manager.
• Prepare monthly, quarterly, and annual HUD reports as applicable and assigned.
• Refer tenants having social problems to appropriate organizations.
• Establish and maintain a good rapport with the public, fellow employees, residents, and other housing authorities.
• Attend and participate in resident association meetings.
• Assist in the preparation of the annual budget for the property; prepare a daily statement of operations; review and approve payroll time cards.
• Review and monitor all property reports for compliance with operating standards; assure accuracy and timeliness of all reports submitted to the Portfolio Manager and/or his/her supervisor.
• Approve petty cash expenditures and submit report on same.
• Read and compute utility meters and submit reading to supervisor for billing to residents.
• Work with various governmental agencies, housing authorities, and the public as appropriate.

Requirements

• Experience in property management or a related field.
• Strong interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of HUD regulations and housing authority policies.
• Proficiency in financial reporting and accounting practices.

Nice-to-haves

• Previous experience in a supervisory role.
• Familiarity with property management software.
• Bilingual abilities, especially in Spanish.

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Base Salary + Performance Bonus
• 100 percent employer-paid life and disability insurance
• Employee Engagement and Wellness programs
• Company-paid Vacation, Sick, Personal, and Holiday Time
• Opportunities for Professional Development and Tuition Reimbursement