Asst Dept Manager - Bakery- Flower Mound, TX

Albertsons Company - Flower Mound, TX

Full-time

Flower Mound, TX

Food and Beverage Retailers

About the position

The position involves maintaining an atmosphere of enthusiastic customer awareness with a strong emphasis on providing fast and friendly customer service. The role requires assisting customers with product suggestions, filling special orders, and providing food preparation advice. Additionally, the employee will handle incoming calls, resolve customer complaints, and report to the Store Director as necessary. The position also includes engaging in suggestive selling and utilizing various sales techniques through different communication channels.

Responsibilities

• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
• Assists customers by making product suggestions, filling special orders and food preparation suggestions.
• Answers and responds to incoming calls appropriately and resolves customer complaints, reporting to Store Director as needed.
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom, and one-on-one customer interaction.
• Specific knowledge of duties performed by all department employees and assists with all department duties such as preparation, baking, decorating, and displaying of product.
• Implements proper and efficient product preparation and packaging techniques.
• Maintains Bakery case cleanliness, visual appeal, and inventory levels, ensuring proper cleanliness, sanitation, and appearance of bakery area and equipment.
• Ensures temperatures are maintained in all phases of preparation, display, and storage.
• Assists with scheduling, supervising, training, and assigning duties to department employees, ensuring adequate coverage and service levels.
• Assists with planning daily operations, monitoring production processes following company procedures and profitability.
• Assists with preparing sales and inventory reports and physical inventory taken every 4 weeks.
• Controls inventory to ensure adequate product quantity, quality, and freshness, maintaining inventory levels according to division directives.
• Stocks and rotates product and maintains and organizes cooler.
• Understands opening and closing department procedures.
• Builds displays, rotates and discards outdated or spoiled product, ensuring cleanliness of work area and department.
• Responsible for ensuring proper code dating for all products within the department are being enforced.
• Ability to follow and maintain department standards.
• Implements effective promotional and seasonal displays.
• Performs receiving duties including breaking down loads, verifying orders using invoices, inspecting quality, reporting shortages, stocking and rotating product, adhering to product temperature and storage guidelines, and following proper packaging techniques.
• Processes administrative paperwork and maintains accurate department records.
• Accurately completes, maintains, and monitors daily log sheet, Production Chart, Sales and Labor, and other required paperwork and logs.
• Controls shrink and cost.
• May attend and participate in sales meetings and communicate sales goals, department performance, and sales opportunities to department employees.