Concord Hospitality - Akron, OH
posted 3 days ago
About the position
We are hiring an Assistant General Manager! We are looking for that leader with a passion for hospitality and customer service, a great coach that can mentor and develop a team to do excellent results, and an overall trendsetter that is willing to take our service and associates to the next level. This dynamic Assistant General Manager will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.
Responsibilities
- Ensures that all brand standards are being maintained in each area of the property
- Oversees the operation of the all hotel property departments
- Maintains current licenses and permits as prescribed by local, state and federal agencies
- Provides a safe working environment in compliance with OSHA/MSDS
- Ensures compliance with all corporate accounting procedures
- Cover front desk shifts as needed
- Ensures each department has accurate and complete inventory and all supplies are maintained
- Assists and approves department managers scheduling against guest and hours/occupied room goals
- Assist team supervisors and managers with constructive coaching and counseling
- Motivates and empowers staff to solve guest issues
- Focused on guest satisfaction scores and strategies to improvements
- Provides excellent customer service by being readily available/approachable for all guests
- Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
- Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas
Benefits
- Competitive wages
- Medical/dental/vision plans
- Life insurance
- Short-term/Long-term disability options
- 401K options
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development
- Career advancement opportunities
