About the position
The Assistant Store Director in Madras, OR, plays a pivotal role in ensuring the smooth operation of the store, particularly focusing on the Center Store Departments, which include dairy and frozen food sections. This position champions corporate and division customer service programs, striving to meet or exceed customer service goals. The Assistant Store Director instills a culture of excellent customer service throughout the store and is responsible for total store operations, directing associates and department managers in the absence of the Store Director. In this role, the Assistant Store Director plans, organizes, and directs the day-to-day operations of the Center Store Departments. This includes conducting daily inspections of all grocery sections to ensure compliance with product quality and rotation standards, maintaining stock conditions, and ensuring cleanliness, sanitation, and safety standards are met. The Assistant Store Director also controls pricing by adhering to established division pricing guidelines and ensures compliance with coupon and discount policies. Additionally, the Assistant Store Director supervises and participates in store inventory counts, establishes operating procedures for the Center Store Departments, and implements emergency procedures in case of equipment or software malfunctions. The role requires ordering grocery products and maintaining inventory levels according to division directives, as well as supervising the processing of all reclamation. The Assistant Store Director is also responsible for engaging in suggestive selling and other sales techniques, monitoring daily logs, and preparing appropriate product signage. Under the supervision of the Store Director, the Assistant Store Director directs the work of all Center Store Department associates, schedules staff to ensure adequate coverage, and trains new personnel. This position requires monitoring associate performance and recommending personnel actions such as hiring, firing, and promotions. The Assistant Store Director also plays a key role in building associate morale and resolving complaints, while maintaining confidentiality regarding associates and store sales. Overall, the Assistant Store Director is expected to perform all job duties with honesty and integrity, comply with company policies, and attend required training and sales meetings.
Responsibilities
- Champion corporate and division customer service programs to meet or exceed division customer service goals.
- Instill a culture of excellent customer service in the department and throughout the store.
- Manage total store operations and direct associates throughout the store in the absence of the Store Director.
- Plan, organize, and direct day-to-day operations of the Center Store Departments, including dairy and frozen food sections.
- Conduct daily inspections of all Grocery sections and initiate corrective measures to ensure compliance with product quality and product rotation standards.
- Maintain in-stock conditions and ensure compliance with code date standards, cleanliness, sanitation, safety standards, and security requirements.
- Control pricing by following established division pricing guidelines and ensuring compliance with coupon and discount policies.
- Implement Company and Division operating and merchandising policies and practices.
- Control merchandise shrink and supervise store inventory counts.
- Establish Center Store Departments operating procedures as required for implementation of Company policies, Division directives, and Store Director instructions.
- Implement emergency procedures in the event of equipment and computer software malfunctions or failure.
- Order grocery products and maintain inventory levels according to Division directives.
- Supervise the processing of all reclamation and maintain orderly conditions in back room, sales floor, and all grocery department areas.
- Supervise receiving, storing, stocking, pricing, and merchandising of all Center Store Departments products.
- Engage in suggestive selling and other sales techniques to enhance customer experience.
- Monitor daily log sheets, purchase reports, actual versus projected sales, and labor.
- Prepare and display appropriate product signage and communicate sales goals to department associates.
- Direct, motivate, train, and participate in the hiring of all Center Store Departments personnel.
- Monitor associate performance and recommend personnel actions such as hiring, firing, layoff, promotion, demotion, and disciplinary action.
- Build and maintain associate morale and resolve associate complaints where appropriate.
Requirements
- Extensive retail background with prior management experience related to retail operations.
- Thorough understanding of overall Company practices, policies, and procedures.
- Strong written and oral communication skills, good leadership and interpersonal skills.
- Proven ability to manage people and maintain composure in dealing with customers and co-workers.
- Knowledge of employment laws and workplace practices.
- Strong business and financial knowledge, including understanding profit and loss statements.
- Ability to identify needs, problems, and opportunities and make effective short and long-term plans.
- Knowledge of basic math, accounting, and computer software.
- Knowledge of and compliance with state and federal regulations.
Nice-to-haves
- Experience in grocery retail management.
- Familiarity with emergency plans for natural disasters or serious accidents.
Benefits
- Health insurance coverage.
- 401k retirement savings plan.
- Paid time off for holidays and vacations.
- Employee discounts on store products.
