JCPenney - Bay Shore, NY
posted 2 months ago
As the Assistant Manager of Customer Experience at JCPenney, you will play a crucial role in driving profitable sales growth by attracting, developing, leading, retaining, and engaging associates. Your primary focus will be on enhancing the customer experience through effective leadership and execution of sales-building programs. You will be responsible for modeling outstanding customer service, coaching your team, and ensuring that all associates are aligned with the company's priorities. This position requires you to lead the Manager on Duty (MOD) program, where you will observe, engage, and coach managers and supervisors in real-time to improve their ability to execute and develop their teams. In addition to customer service, you will oversee various human resources and talent management functions. This includes sourcing and screening talent, partnering with store leadership to ensure effective hiring processes, and managing payroll functions to guarantee that associates are compensated accurately for their work. You will also be responsible for scheduling new hire orientations and ensuring that training is delivered effectively by the appropriate leaders. Your role will involve scheduling talent and resources to meet profit expense targets while delivering exceptional service and keeping associates engaged. Store operations will also fall under your purview, where you will oversee pricing and signing processes, workload planning, and productivity targets. You will establish and maintain stockroom processes, ensuring overall organization and safety, as well as managing receiving, shipping, and reverse logistics, including third-party carrier processes. Your ability to prioritize customer needs, take accountability for results, and work collaboratively with your team will be essential for success in this role.