Asylee Outreach Program Case Manager

$50,000 - $54,000/Yr

Hias Pennsylvania - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

Justice, Public Order, and Safety Activities

About the position

The Asylee Outreach Program (AOP) Case Manager II at HIAS Pennsylvania is responsible for providing direct case management support to individuals eligible for services under the Office of Refugee Resettlement (ORR). This role focuses on assisting clients in overcoming barriers to self-sufficiency by offering social and legal services, including securing necessary documentation, public support, healthcare, and employment opportunities. The case manager will work closely with clients to develop individualized service plans, conduct assessments, and facilitate workshops aimed at promoting self-sufficiency.

Responsibilities

• Conduct initial enrollment of clients into the Asylee Outreach Program.
• Identify barriers to self-sufficiency and create individualized service plans.
• Provide case management services based on individualized plans and complete case closure at the end of services.
• Complete case assessments to determine appropriateness for agency services, language needs, and financial eligibility.
• Collect relevant client documents and prepare comprehensive case summaries in the database management system.
• Support clients in attaining their goals through various means, including cultural orientation and advocacy with partner agencies.
• Assist clients in accessing public benefits, housing, and financial assistance.
• Organize and facilitate self-sufficiency workshops on various topics.
• Maintain regular contact with clients through various communication methods.
• Identify community resources for clients related to education, childcare, and employment.
• Maintain data integrity of client files and document services in compliance with federal contracts.
• Complete monthly and quarterly program reports and case closure reports in consultation with the Director.
• Work closely with legal staff to address social service needs of clients.
• Assist clients in obtaining or renewing identification documents for employment and public benefits.
• Advocate against structural barriers in government systems that hinder self-sufficiency.
• Collaborate with service providers and community organizations to identify service gaps.

Requirements

• Bachelor's degree; social work experience and/or education preferred.
• Prior experience with case management strongly preferred.
• Strong written and oral communication skills.
• Ability to work in a team and with diverse professionals.
• Fluency in relevant languages such as Spanish, Swahili, Urdu, French, Arabic, Ukrainian, Dari, or Pashto preferred.
• Proficiency in Microsoft Office applications and database management.
• Excellent organizational and time management skills.
• Valid driver's license required.

Nice-to-haves

• Experience working with vulnerable immigrant populations is strongly preferred.
• Emotional resilience to manage conversations with individuals who have experienced trauma.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Paid time off
• 403(b)
• Life insurance