About the position
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Healthcare Customer Service Representative working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a typical day, you'll bring your passion and strong product and brand knowledge to recommend upgrades to their health plans, conduct research and do outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, and assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information. We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, on into thousands of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
Responsibilities
- Recommend upgrades to health plans based on customer needs.
- Conduct research and make outbound calls to answer customer inquiries regarding health care benefits and eligibility.
- Assist members with logging into their online health accounts and understanding its functionality.
- Locate doctor and facility information for customers.
Requirements
- 6 months or more of customer service experience.
- Integrity to follow HIPAA guidelines on maintaining patient privacy.
- High school diploma or equivalent.
- Computer experience.
- High speed internet (> 15 mbps).
- Smartphone or another device that runs IOS or Android for daily log-in.
Nice-to-haves
- Experience in healthcare customer service.
- Familiarity with health care benefits and enrollment processes.
Benefits
- Base wage of $16 per hour plus performance bonus opportunities.
- PTO (Paid Time Off).
- Tuition reimbursement.
- Health and wellness incentives.
