AT&T Account Manager

Delano Development - Wichita, KS

Full-time - Entry Level

Wichita, KS

Construction of Buildings

About the position

The AT&T Account Manager role at Delano Development, Inc. is focused on serving customers by providing wireless services and products through telecommunication clients. The position emphasizes personal and professional development, fostering a culture of continuous learning, and aims to enhance customer service while expanding the organization's offerings.

Responsibilities

• Communicating and informing customers about the qualification process and wireless services provided by our clients
• Providing a welcoming and positive experience to customers while answering their questions and concerns regarding qualification requirements and wireless cell phone technical inquiries
• Networking and building relationships with fellow team members and organizations to expand our clients' products and services
• Ensuring that all compliance is being followed per the client's guidelines
• Qualifying customers for wireless phone services and ensuring they have all proper documentation if necessary
• Inputting confidential information from customers such as identification documents, contact information, and state benefits documentation to verify eligibility for the free phone services.

Requirements

• Willingness to learn and interact with people
• Experience in customer service, community service, sales, non-profit work, knowledge of understanding products and services, or any related field
• A passion for helping others and making a difference in customers' lives on a day-to-day basis
• The patience and empathy to listen and problem-solve towards customer needs and questions
• Demonstrate a commitment to continuous personal and professional growth

Benefits

• Full-time position
• In-person work location