AT&T Customer Service Associate

$42,037 - $52,000/Yr

Najlaa Solutions - Austin, TX

Full-time - Entry Level

Austin, TX

About the position

The AT&T Customer Service Associate at Najlaa Solutions serves as the primary point of contact for clients, ensuring their needs are met with precision and care. This role focuses on managing and nurturing client relationships by providing timely support, addressing inquiries, and resolving issues. The associate collaborates closely with internal teams to deliver tailored solutions, ensuring that client expectations are consistently exceeded. Attention to detail, proactive communication, and a commitment to client satisfaction are essential for maintaining and growing these relationships.

Responsibilities

• Serve as the primary liaison between clients and internal teams, managing day-to-day communications to ensure client satisfaction and engagement.
• Address client inquiries and resolve issues promptly, providing exceptional customer service and support.
• Collaborate with cross-functional teams to deliver customized solutions that meet the unique needs and goals of each client.
• Monitor client accounts to identify opportunities for up-selling or cross-selling additional services or products.
• Prepare and present account performance reports, highlighting key metrics and insights to clients.
• Maintain detailed and accurate records of client interactions, communications, and transactions in our CRM system.
• Proactively anticipate client needs, offering recommendations and improvements to enhance their experience with our services.
• Support the onboarding process for new clients, ensuring a smooth transition and successful integration of services.
• Participate in regular team meetings and training sessions to stay updated on company offerings and industry trends.

Requirements

• Highly self-motivated with a strong commitment to personal and professional development in interpersonal skills.
• Charismatic and entrepreneurial mindset, with a passion for helping businesses grow and succeed.
• Creative thinker with the ability to adapt and innovate when facing challenges or high-pressure situations.
• Confident, professional, and persuasive communicator, capable of engaging and captivating targeted audiences in presentations or public speaking.
• Enthusiastic and positive attitude that fosters collaboration and contributes to a supportive, cohesive team environment and company culture.

Benefits

• Full-time position
• Competitive salary range of $42,037.00 - $52,000.00 per year
• In-person work location