AT&T Customer Service Representative

$42,000 - $50,000/Yr

Texas Management Firm - San Marcos, TX

Part-time - Entry Level

San Marcos, TX

About the position

The AT&T Customer Service Representative role is an entry-level position focused on assisting customers with the rollout of AT&T's new product line, including wireless and home services. The representative will establish relationships with customers, educate them on new products, and assist in the sales process while ensuring a high level of customer satisfaction. This position emphasizes personal interaction, effective communication, and a commitment to professional development.

Responsibilities

• Establish the initial relationship with new customers to properly position AT&T Home products based on their wants and needs.
• Educate customers on the rollout of new products and the technology that supports them.
• Assist in the sales process with qualifying customers, providing necessary details regarding new account information, product promotional pricing, and delivery of services.
• Overturn objections, handle inquiries, and resolve issues swiftly, expediting to the necessary department if required.
• Drive customer engagement from initial contact through the point of sale to delivery of products.
• Communicate effectively within the Customer Service team and with Upper Management, Sales, and Compliance teams to ensure efficiency and success.
• Track and accurately report customer account information, territory research, and areas of improvement to upper-level management daily.

Requirements

• High school diploma and/or GED equivalent.
• 1 year of experience in an entry-level or introductory position within the field of customer service and/or sales is preferred.
• Discipline to manage time effectively and efficiently with clients and customers to complete all daily tasks accurately.
• A student mentality to learn on the job and the drive to continue personal and company development.
• Tenacious and dedicated to reinforcing the core values of professional customer service.
• An empathetic and compassionate disposition while working with customers.

Benefits

• On-the-job training
• Professional development assistance