AT&T Stadium - Event Manager (Security)

$45,000 - $50,000/Yr

BEST Crowd Management - Arlington, TX

Full-time - Mid Level

Arlington, TX

About the position

The Event Manager at BEST Crowd Management is responsible for overseeing and coordinating all aspects of event operations at AT&T Stadium in Arlington, TX. This role focuses on ensuring exceptional customer satisfaction and seamless execution of events, while leading a team to deliver memorable experiences for attendees. The position requires strong leadership, communication, and problem-solving skills, as well as the ability to adapt to a dynamic work environment.

Responsibilities

• Oversee recruiting, hiring, security licensing, training, scheduling, and event day operations.
• Supervise, motivate, coach, and train Event Supervisors to ensure top performance.
• Maintain positive relationships with clients through regular contact and support.
• Identify and address issues at events, assisting with investigations as needed.
• Handle client or site emergencies with effective communication and swift action.
• Manage all technical and managerial aspects of event operations, responding to client requests.
• Develop and improve standard operating procedures and conduct on-the-job training.
• Ensure all procedures and training materials are up-to-date and all positions are well-maintained and organized.
• Perform other responsibilities as required.

Requirements

• 1-3 years of professional-level experience, preferably in security, event staffing, law enforcement, or military.
• At least one year of experience in customer service, security, or a related field.
• Excellent oral and written communication skills in English.
• Good independent judgment and discretion, with the ability to notify superiors when necessary.
• Ability to respond effectively to changes in situations or information.
• Ability to pass a background check.

Nice-to-haves

• Experience in a fast-paced event management environment.
• Military experience or background in law enforcement.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Opportunities for advancement
• Flexible schedule