at Your Service Center Associate, Promenade Bolingbrook - Full Time

Macy's - Bolingbrook, IL

Full-time - Entry Level

Bolingbrook, IL

General Merchandise Retailers

About the position

The At Your Service Center Associate at Macy's is responsible for delivering exceptional customer service during various in-store activities, including Buy Online Pickup in Store transactions and processing returns. This role requires flexibility, teamwork, and the ability to thrive in a fast-paced retail environment while ensuring a positive shopping experience for customers.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Offer options and solutions to customers to complete sales.
• Wrap up customer transactions and celebrate their purchases.
• Assist customers with the total store experience, including online orders and in-store pickups.
• Monitor alerts for timely completion of Buy Online Pickup In-Store orders.
• Demonstrate knowledge of store products to drive sales and minimize returns.
• Sell gift cards and resolve customer issues with Macy's cards.
• Follow store audit policies and procedures.
• Adhere to asset protection and inventory control procedures.

Requirements

• Good understanding of products and ability to provide expert guidance to customers.
• Comfortable communicating with customers in person, virtually, and via phone.
• Ability to build relationships with customers and achieve sales goals.
• Proficient in using point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills to work effectively with colleagues.
• Ability to collaborate with the team to drive sales and enhance customer experience.

Nice-to-haves

• Experience in retail or customer service is a plus, but not required.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and wellness benefits including medical, dental, and vision insurance.
• Retirement savings plan with 401k match opportunity.
• Employee Assistance Program for mental health and legal/financial advice.
• Resources for continuous learning and career growth.
• Paid time off.
• Fully-funded education benefits covering tuition, books, and fees.
• Opportunities for volunteering and participation in Colleague Resource Groups.