At Your Service Center Associate, Willowbrook Mall - Full Time

Macy's • Houston, TX

445d • $31,200 - $38,480

About The Position

The At Your Service Center Associate at Macy's is responsible for delivering exceptional customer service during various in-store activities, including Buy Online Pickup in Store transactions and processing returns. This role requires flexibility to work in a fast-paced environment, engaging with customers, and ensuring a seamless shopping experience.

Requirements

• Good understanding of products and ability to provide expert guidance.
• Comfortable communicating with customers in various formats.
• Ability to build relationships and achieve sales goals.
• Proficient in using point of sale technology and applications.
• Self-driven to keep up with product knowledge and trends.
• Excellent interpersonal skills for effective collaboration.

Nice To Haves

• Experience in retail or customer service is a plus.

Responsibilities

• Greet and connect with customers in a friendly manner.
• Recommend products by identifying customer needs and inspiring purchases.
• Assist customers with Buy Online Pickup in Store transactions.
• Process return merchandise and handle non-congruent items.
• Monitor alerts to ensure timely completion of orders.
• Conduct customer pick-up and deliver orders curbside.
• Demonstrate knowledge of store products to drive sales.
• Sell gift cards and resolve customer issues with Macy's cards.
• Follow store audit policies and procedures.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Fully-funded education benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed