Atlassian Services Site Reliability Engineer

$129,600 - $236,300/Yr

Apple - San Diego, CA

Full-time - Mid Level

San Diego, CA

Computer and Electronic Product Manufacturing

About the position

The Atlassian Services Site Reliability Engineer (SRE) role at Apple is integral to the Software Delivery organization, focusing on maintaining and enhancing the reliability of Atlassian services used in the software development process. This position involves applying SRE practices to ensure the performance and availability of critical applications like Bitbucket, Confluence, and Jira, which support the delivery of software to customers worldwide.

Responsibilities

• Configuration and monitoring of on-prem and cloud-based dependencies
• Automate continuous integration (CI) and continuous delivery (CD) pipelines
• Maintain staging and production environments with the goal of maximizing uptimes
• Implement observability of systems for monitoring, alerting, and metrics reporting
• Generate reports regarding service metrics on performance, availability, and reliability
• Champion practices regarding change control management and incident response
• Proactively communicate status of Atlassian services to stakeholders and follow through on time-sensitive tasks
• Document new processes or update existing documentation pages

Requirements

• B.S. in Computer Science or related work experience
• Experience in managing and monitoring fleets of *nix systems or container platforms
• SRE or Dev/Ops experience in managing customer-facing systems in a 24/7 environment
• Understanding of distributed systems with respect to application, networking, and security
• Excellent judgment and integrity with the ability to make timely and sound decisions
• Ability to anticipate the needs of others and adapt to changing conditions

Nice-to-haves

• Experience as SCM administrator (e.g. Github, or similar)
• Experience with container platforms (e.g. Docker, or similar)
• Experience with monitoring and alerting (e.g. Prometheus, Grafana, or similar)
• Experience with data analysis (e.g. Splunk, or similar)

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Discounted products and free services
• Reimbursement for certain educational expenses including tuition
• Discretionary bonuses or commission payments
• Relocation assistance
• Participation in Apple's discretionary employee stock programs
• Ability to purchase Apple stock at a discount through the Employee Stock Purchase Plan