ATM QA Analyst

Arthur Grand Technologies - Carlsbad, CA

Full-time - Entry Level

Carlsbad, CA

Professional, Scientific, and Technical Services

About the position

Arthur Grand Technologies is seeking a highly motivated ATM QA Analyst to support quality assurance processes for ATM machines. The role involves loading images onto ATMs, monitoring their behavior, troubleshooting issues, and maintaining configuration settings. This position is crucial for ensuring the functionality and reliability of ATM operations.

Responsibilities

• Load USD image on 23 different ATM machines.
• Monitor behavior and report errors, wrong screen flows, beeping sounds, blank screens, and reading ATM diagnostic screens.
• Configure ATM settings and support QA with different ATM configuration settings.
• Load fake cash, receipts, and statement papers into ATMs.
• Request new IP addresses for new ATMs as required.
• Update Configuration Repository database as per requests from QA.
• Configure cash dispensers, fix jams, or reset various devices on ATMs.
• Maintain different code levels on multiple Aconex environments.
• Support Aconex Crosscheck to enable in-house unit testing by QA.
• Ensure crosscheck is always available and scripts are running.
• Troubleshoot transactions that are not working as expected from the ATM.
• Send service requests to NCR support when issues cannot be resolved.

Requirements

• 5 years of experience in staff augmentation and unit testing.
• Experience with ATM configuration and maintenance.