Goodwill - Fort Myers, FL

posted 19 days ago

Full-time - Entry Level
Fort Myers, FL
Social Assistance

About the position

The Attended Donation Center Supervisor (ADC) at Goodwill Industries of Southwest Florida is responsible for overseeing the operations of the donation center, ensuring excellent customer service, and managing the sorting and organization of donated goods. This role involves engaging with donors, maintaining a clean and safe environment, and exercising sound judgment regarding donations. The supervisor will also be responsible for training and supervising staff while promoting the mission of Goodwill to support individuals with disabilities and disadvantages.

Responsibilities

  • Provide excellent customer service to donors and customers.
  • Greet donors and thank them for their donations, offering receipts as needed.
  • Sort and organize merchandise according to established instructions.
  • Operate equipment to load and unload trucks and organize materials.
  • Maintain cleanliness and organization of the donation center, both inside and outside.
  • Sort donations and place salvageable items in designated containers to minimize waste.
  • Exercise sound judgment in accepting or refusing donations.
  • Travel to multiple donation sites as required.

Requirements

  • High School graduate or equivalent.
  • Fluent in both English and Spanish preferred.
  • Some experience in retail and/or stock handling preferred.
  • One year of supervisory experience preferred.
  • Ability to work with minimal supervision and follow instructions.
  • Ability to frequently lift up to 40 pounds.
  • Ability to work outdoors in various weather conditions.

Nice-to-haves

  • Experience in customer service roles.
  • Knowledge of donation processing and retail operations.

Benefits

  • Health and dental plans
  • 403(b) retirement plan
  • Paid holidays
  • Personal time off (PTO)
  • Employee Assistance Program
  • Store Discounts
  • Tuition Reimbursement
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