Auction Site Operations Coordinator

Altec Industries - Reno, NV

Full-time - Mid Level

Reno, NV

Repair and Maintenance

About the position

The Auction Site Operations Coordinator at Altec Industries, Inc. is responsible for managing auction operations and ensuring customer satisfaction. This role serves as a liaison between the sales force, customers, and auction operations teams, handling day-to-day needs of buyers and sellers to support the sales team in acquiring new consignors. The position requires strong communication skills and the ability to manage multiple tasks efficiently.

Responsibilities

• Provide quotes/pricing, enter and track consignments, and contract for shipping.
• Assist buyers with delivery and communicate credit terms.
• Respond to customer requests for information on auction day.
• Serve as a customer service representative for inquiries leading up to each auction.
• Coordinate with Accounts Receivable to communicate invoice and credit terms and resolve collection issues.
• Accurately cost and complete all steps required in quoting each product according to corporate standards.
• Capture and communicate customer requirements efficiently.
• Process orders per corporate procedures while meeting time parameters.
• Develop and maintain knowledge of commonly sold products and administrative processes.
• Handle operational issues such as pictures, specifications, and conditions of consignments.
• Assist with data acquisition for items to be sold in the region.
• Approve items for auction and website inclusion.
• Enter fees for items sold in the Timed Auction and review invoices for accuracy.
• Work with transportation coordinator to arrange pick up of consignments.
• Utilize PO system to enter reimbursable costs into the database.
• Review payout information to ensure costs are charged back to each consignment.
• Demonstrate progress towards proficiency in training areas and attend training sessions.

Requirements

• Bachelor's Degree required, preferably in Sales or Business.
• Available for overnight travel.
• Ability to analyze problems and develop solutions.
• Strong communication skills.
• Ability to independently manage time and tasks.
• Demonstrated customer and people skills.
• Ability to work with team members and with minimal supervision.

Benefits

• Paid holidays
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Vision insurance