Audio - Visual Configuration and Commissioning Engineer 3: Kenilworth, NJ

$92,800 - $141,800/Yr

Diversified Agency - Kenilworth, NJ

Full-time - Mid Level

Kenilworth, NJ

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Audio - Visual Configuration and Commissioning Engineer 3 role at Diversified involves mentoring field engineers and assisting in complex technical projects and troubleshooting. This position requires a balance of on-site client engagement and support for regional leadership, ensuring effective project implementation and communication across teams.

Responsibilities

• Provide training, support, and ongoing development for Field Engineers from onboarding throughout their tenure.
• Travel to client sites for 50% of the role while assisting the regional leader with personnel and equipment scheduling for the other 50%.
• Act as a point of escalation for technical issues and troubleshooting on-site, communicating issues and resolutions to appropriate parties.
• Represent field engineering on project kickoff and escalation calls, alerting the project team to foreseeable challenges in implementation.
• Assist PM and project team in communicating network coordination needs and client managed subscriptions.
• Review project documentation to ensure all pre-implementation deliverables are complete and communicate to the implementation team.
• Implement, train, and enforce company standards on effective and efficient processes and excellent quality.
• Contribute lessons learned feedback to install, design, and pre-sales engineering teams to improve system designs, product selection, and implementation.
• Maintain and grow certifications and technical knowledge.

Requirements

• Bachelor's Degree preferred
• 3-5 years experience as a Field Engineer
• Ability to communicate concisely and appropriately with project teams and project managers
• Ability to manage multiple Field Engineers and Install Techs on large sites
• Ability to troubleshoot complex AV and network systems from conference rooms to hybrid-live event spaces.

Nice-to-haves

• Proficient with Microsoft Office 365
• Self-starter requiring little direct oversight
• Experience leading teams
• Excellent customer service skills
• Field installation and/or system design experience
• AVIXA CTS certification
• AVIXA CTS-I and/or CTS-D certification
• Audinate Dante Level 3 certification
• Biamp Tesira Server and QSC Q-Sys Level 2 certification
• Experience training small to medium sized groups on technical system operation.

Benefits

• Competitive salary based on experience and market location
• Mileage reimbursement for travel
• Comprehensive medical benefits
• Opportunities for professional development and certification growth