Audio-Visual Engineer - Engineering IT Shared Services

University of Illinois - Urbana, IL

Full-time

Urbana, IL

Educational Services

About the position

The Audio-Visual Engineer at the University of Illinois Urbana-Champaign is responsible for designing, provisioning, and commissioning complex audio-visual systems for classrooms and conference rooms. This role involves independent decision-making regarding the deployment, maintenance, and support of AV systems, while also serving as a technical resource and advisor to management. The position emphasizes a customer-centric approach, collaboration, and professional development within a supportive work environment.

Responsibilities

• Analyzing functional and performance issues associated with A/V technology and implementing corrective actions.
• Managing deployment of classroom and conference room technologies, including projectors and video conferencing equipment.
• Performing design reviews and designing audiovisual systems for classroom implementation.
• Programming audio Digital Signal Processors (DSPs) as needed for operations.
• Researching trends in A/V technology and integrating them to enhance instructional and collaboration spaces.
• Coordinating documentation and training for users and IT staff on A/V technology.
• Supervising student/hourly employees and mentoring junior staff as needed.
• Partnering with 3rd party vendors for troubleshooting AV hardware and software issues.
• Managing multiple A/V projects and ensuring timely delivery of end products.
• Setting up and operating video cameras and audio equipment, managing troubleshooting of AV and networking equipment.
• Partnering with user support staff to provide A/V technology support and serving as an escalation path.
• Providing A/V support for high-profile events, which may occur outside business hours.
• Acting as a technical resource for other AV Specialists and providing training as needed.
• Maintaining relationships with the user community and proactively communicating relevant information.

Requirements

• High School Graduation or equivalent.
• Six years of work experience in IT-related functions such as hardware/software support, programming, or network design.
• Experience working in a customer service environment.
• Experience troubleshooting common desktop and mobile computing applications and hardware.
• Experience with enterprise IT tools such as endpoint management and system imaging.
• Experience with instructional or collaborative space design.
• Experience with AV equipment Theory of Operations and set-up.
• Experience with AV technologies and IT systems on a technical level.

Nice-to-haves

• Experience in technology at an institution of higher education.
• Experience supporting video conferencing or lecture capture systems.
• Experience scripting or programming in formats like Extron or AMX.
• Industry recognized certification in audio-visual systems or project management.

Benefits

• Professional development and career-advancement opportunities.
• Mentorship and cross-functional team collaboration.