Audio-Visual Field Engineer

About the position

At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we're currently seeking a Field Engineer to join our team. You will specialize in the configuring, readying, and troubleshooting of software/network-based product solutions. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful.

Responsibilities

• Configuration of manufacturer applications, interfaces, and products based on system/client requirements.
• Develop configuration requirements and documents for manufacturer applications and products.
• Provide support in developing, implementing and testing patch releases and system firmware upgrades.
• Plan and execute assigned configuration tasks within deadlines both in the integration lab and the field.
• Verify systems integration wiring connectivity and terminations in the lab.
• Analyze and resolve configuration issues in a timely manner.
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds.
• Verify systems installation wiring connectivity and terminations in the field.
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports.
• Perform end-user training on specific software applications and interfaces requiring client interaction.
• Assist in system solutions analysis, design, development, and testing activities.
• Develop and maintain configuration policies and procedures.
• Review and recommend changes to existing configuration processes.
• Provide technical guidance to junior specialists in their assigned job duties.

Requirements

• At least 5 years of experience in AV Installation, Commissioning and Service
• AVIXA CTS/CTS-I and CQT preferred
• Good working knowledge of Crestron, BIAMP, Extron and QSC
• Experience with AV industry software platforms. Any direct programming experience is a plus
• Strong Networking skills. Any specific certifications or training is a plus
• Experience with Audio tuning, equalization and DSP Programming
• Organized, proactive and good communication skills

Benefits

• Medical Insurance: Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement