Audio-Visual Field Engineer

Avi Systems - New York, NY

Full-time - Mid Level

New York, NY

Computer and Electronic Product Manufacturing

About the position

The Audio-Visual Field Engineer at AVI is responsible for configuring, troubleshooting, and supporting software and network-based product solutions in various sectors including business, government, healthcare, education, and entertainment. This role requires a strong understanding of audio-visual principles and the ability to work both in the integration lab and in the field to ensure successful system installations and configurations.

Responsibilities

• Configuration of manufacturer applications, interfaces, and products based on system/client requirements.
• Develop configuration requirements and documents for manufacturer applications and products.
• Provide support in developing, implementing, and testing patch releases and system firmware upgrades.
• Plan and execute assigned configuration tasks within deadlines both in the integration lab and the field.
• Verify systems integration wiring connectivity and terminations in the lab.
• Analyze and resolve configuration issues in a timely manner.
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds.
• Verify systems installation wiring connectivity and terminations in the field.
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports.
• Perform end-user training on specific software applications and interfaces requiring client interaction.
• Assist in system solutions analysis, design, development, and testing activities.
• Develop and maintain configuration policies and procedures.
• Review and recommend changes to existing configuration processes.
• Provide technical guidance to junior specialists in their assigned job duties.

Requirements

• At least 5 years of experience in AV Installation, Commissioning, and Service.
• AVIXA CTS/CTS-I and CQT preferred, but not required with the right experience.
• Good working knowledge of Crestron, BIAMP, Extron, and QSC.
• Experience with AV industry software platforms.
• Strong Networking skills.
• Experience with Audio tuning, equalization, and DSP Programming.
• Organized, proactive, and good communication skills.

Nice-to-haves

• Any direct programming experience is a plus.
• Any specific certifications or training is a plus.

Benefits

• Medical Insurance: Options for HDHP and Copay plans.
• Dental and Vision Plans.
• Employer Paid Short-Term Disability.
• Voluntary Life Insurance and Long-Term Disability.
• Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement.